Agenda | Mastering Client Services and RFPs for Institutional Investors

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The 8th Annual Mastering Client Services and RFPs for Institutional Investors
March 26 – 27, 2024
Harvard Club of New York City, NY

Past Agenda

Tuesday - March 26, 2024

8:00 AM 9:00 AM

7:00 AM 8:00 AM

6:00 AM 7:00 AM

5:00 AM 6:00 AM

1:00 PM 2:00 PM

Registration Desk Opens and Networking Breakfast

8:00 AM 5:10 PM

7:00 AM 4:10 PM

6:00 AM 3:10 PM

5:00 AM 2:10 PM

1:00 PM 10:10 PM

Exhibit Hall Open

9:00 AM 9:10 AM

8:00 AM 8:10 AM

7:00 AM 7:10 AM

6:00 AM 6:10 AM

2:00 PM 2:10 PM

Chairperson Welcome & Opening Remarks

Daniel Rollins,  

Industry Expert 

9:10 AM 9:55 AM

8:10 AM 8:55 AM

7:10 AM 7:55 AM

6:10 AM 6:55 AM

2:10 PM 2:55 PM

Review of the SEC Advertising Rule One Year Later

  • Gain a valuable understanding of the SEC Sweeps
  • Understand how to address conflicts in rule interpretation
  • Learn about SEC RFP focus points during routine or targeted audits

 

Moderator:

Nancy Vailakis, Principal 

Ancram IRBD

 

Panelists:

Annemarie Burgess, Institutional Consultant & RFP Group Manager

Raymond James

 

Brian P. Rafferty, Counsel, Investment Management Practice Group

Akin

9:55 AM 10:40 AM

8:55 AM 9:40 AM

7:55 AM 8:40 AM

6:55 AM 7:40 AM

2:55 PM 3:40 PM

Fireside Chat: Regulatory and Litigation Risk Exposure in RFPs

  • Review best practices in compliance
  • Gain insight into new trend alert and the licensing of RFP managers as principals
  • Discuss when to engage legal
  • Understand how to solve for pain points with your partners in compliance

 

Moderator:

Ellen Jones, 

Industry Specialist 

 

Panelists:

Annemarie Burgess, Institutional Consultant & RFP Group Manager

Raymond James

 

Alexandria Jenkins Senior Manager, RFP  

Invesco 

10:40 AM 10:55 AM

9:40 AM 9:55 AM

8:40 AM 8:55 AM

7:40 AM 7:55 AM

3:40 PM 3:55 PM

Tools & Technology Spotlights

Leading service providers will showcase their offerings in a quick-pitch setting. Evaluate the latest and greatest tech tools to bring back to your organization. 

 

Joe Kringdon, Head of North America 
Door 

 

Steve Grantz, Product Manager 
Door 

10:55 AM 11:15 AM

9:55 AM 10:15 AM

8:55 AM 9:15 AM

7:55 AM 8:15 AM

3:55 PM 4:15 PM

Networking Break

11:15 AM 12:00 PM

10:15 AM 11:00 AM

9:15 AM 10:00 AM

8:15 AM 9:00 AM

4:15 PM 5:00 PM

Nurturing Team Morale, Wellbeing, and Preventing Burnout in the Financial Industry

  • Discuss the signs and symptoms of burnout in the financial industry, and the importance of early detection
  • Explore strategies for nurturing team morale and wellbeing, including work-life balance and resilience-building techniques
  • Highlight the positive correlation between employee wellbeing and the quality of client services

 

Moderator:

Ellen Jones, 

Industry Specialist 

 

Panelists:

Pat Irish, Senior Manager, Americas RFP

T. Rowe Price

 

Lindsay Borg, AVP, RFP Team Manager

MFS Investment Management

 

Ellen Voda, Head of Client Response Center

AllianceBernstein

 

12:00 PM 12:15 PM

11:00 AM 11:15 AM

10:00 AM 10:15 AM

9:00 AM 9:15 AM

5:00 PM 5:15 PM

Tools & Technology Spotlights

Leading service providers will showcase their offerings in a quick-pitch setting. Evaluate the latest and greatest tech tools to bring back to your organization.

 

Kym Harrington, President and CEO 

SalesEdge 

  

Elizabeth Loucks, Manager, Customer Success 

SalesEdge 

  

Elizabeth Goonan, Vice President of Sales 

SalesEdge 

 

12:15 PM 1:15 PM

11:15 AM 12:15 PM

10:15 AM 11:15 AM

9:15 AM 10:15 AM

5:15 PM 6:15 PM

Networking Lunch

1:15 PM 2:00 PM

12:15 PM 1:00 PM

11:15 AM 12:00 PM

10:15 AM 11:00 AM

6:15 PM 7:00 PM

Engineer the Optimal Team Structure

  • Explore ways for your team to embrace a mindset of continuous evolution
  • Understand how to build a team structure which will best support the needs of the business
  • Learn alternative approaches to structure a career path for all members of the team

Moderator:

Kellie Gries, Associate Director

Global RFP Services - Principal Asset Management

 

Panelists:

Alison Hope, Senior Manager, RFP & Consultant Reporting 

Walter Scott & Partners Limited

 

Diane Nestor, RFP Manager

Polen Capital Management, LLC

 

Jared Spann, Associate Director

Global RFP Services - Principal Asset Management

2:00 PM 2:45 PM

1:00 PM 1:45 PM

12:00 PM 12:45 PM

11:00 AM 11:45 AM

7:00 PM 7:45 PM

Tactics to Combat High Volumes of Request for Proposals

  • Create and implement a workflow that improves efficiency, balances workload, reduces errors, and decreases professional burnout
  • Implement and oversite program to ensure accuracy and compliance to improve the quality of your RFPs
  • Identify tools and solutions that can aid your organization to better manage large quantities of RFPs and increase the likelihood of winning mandates

 

Moderator: 

Dominic Rosano, VP/Head of RFP 

MetLife Investment Management

 

Panelists: 

Tiffany Rosen, Vice President, Manager, Due Diligence Services Team Lead 

Nuveen

  

Vicky Berke, Executive Director    

Morgan Stanley | Investment Management 

 

Louise Verga, CAIA, Managing Director, Head of Americas 

Dasseti 

2:45 PM 3:10 PM

1:45 PM 2:10 PM

12:45 PM 1:10 PM

11:45 AM 12:10 PM

7:45 PM 8:10 PM

Networking Break

3:10 PM 3:55 PM

2:10 PM 2:55 PM

1:10 PM 1:55 PM

12:10 PM 12:55 PM

8:10 PM 8:55 PM

Unlock the Power of Management Consultant Databases: Enhancing RFP Responses and Client Services

  • Understand the role and importance of management consultant databases in institutional investment decision-making
  • Identify the right database and data points for your institution's needs
  • Incorporate database insights into RFP responses for a competitive edge
  • Enhance client services and relationship management through data-driven strategies
  • Hear how to partner with your sales teams to use databases for prospecting

 

Moderator:

Danielle Corey, Associate Director, Manager, Institutional Consultant Relations Analysts

MFS Investment Management

 

Panelists:

Marvin Zuniga, CAIA, FDP, AVP, Consultant Databases, Global Client Services 

Nuveen 

 

Dominic Rosano, VP/Head of RFP

MetLife Investment Management

3:55 PM 4:10 PM

2:55 PM 3:10 PM

1:55 PM 2:10 PM

12:55 PM 1:10 PM

8:55 PM 9:10 PM

Closing Remarks

Daniel Rollins,  

Industry Expert

4:10 PM 5:10 PM

3:10 PM 4:10 PM

2:10 PM 3:10 PM

1:10 PM 2:10 PM

9:10 PM 10:10 PM

Networking Cocktail Reception

Join us for drinks, hors d’oeuvres, and face-to-face networking with peers.

Wednesday - March 27, 2024

8:00 AM 9:00 AM

7:00 AM 8:00 AM

6:00 AM 7:00 AM

5:00 AM 6:00 AM

1:00 PM 2:00 PM

Registration Desk Opens and Networking Breakfast

9:00 AM 1:25 PM

8:00 AM 12:25 PM

7:00 AM 11:25 AM

6:00 AM 10:25 AM

2:00 PM 6:25 PM

Exhibit Hall Open

9:00 AM 9:10 AM

8:00 AM 8:10 AM

7:00 AM 7:10 AM

6:00 AM 6:10 AM

2:00 PM 2:10 PM

Welcome Remarks

Daniel Rollins,  

Industry Expert

9:10 AM 9:55 AM

8:10 AM 8:55 AM

7:10 AM 7:55 AM

6:10 AM 6:55 AM

2:10 PM 2:55 PM

Streamline RFPs and DDQs Through Portal Integration

  • Discover how digital portals can streamline the Request for Proposal and Due Diligence Questionnaire (DDQ) processes
  • Learn how portals facilitate collaboration among internal teams and external stakeholders
  • Explore how portals provide valuable data insights and reporting capabilities, allowing organizations to track performance, identify areas for improvement, and make data-driven decisions

 

Laura Levesque, CFA, Director Institutional 

Cerulli Associates 

 

Colleen F. Dunne, Head of Americas and EMEA RFP & Global Databases 

Invesco 

 

Tiffany Rosen, Vice President, Manager, Due Diligence Services Team Lead

Nuveen

 

Pat Irish, Senior Manager, Americas RFP

T. Rowe Price

9:55 AM 10:40 AM

8:55 AM 9:40 AM

7:55 AM 8:40 AM

6:55 AM 7:40 AM

2:55 PM 3:40 PM

Deep Dive Look at ESG Integration for Asset Management Firms

  • Hear about the importance and relevance of ESG integration in the asset management industry
  • Understand the importance of transparent ESG reporting to stakeholders
  • Discuss strategies for navigating the evolving ESG regulatory landscape

 

Moderator:

Michele Giuditta, CFA, Co-Institutional Practice Head  

Cerulli Associates

 

Panelists:

Sari J. Mayer, CAIA, Director of Marketing and Investor Relations

Global Credit Advisers, LLC

 

Jeff Lekarczyk, CIMA, Senior Manager of RFPs and Consultant Reporting

Raymond James Investment Management

10:40 AM 11:10 AM

9:40 AM 10:10 AM

8:40 AM 9:10 AM

7:40 AM 8:10 AM

3:40 PM 4:10 PM

Networking Break

11:10 AM 11:55 AM

10:10 AM 10:55 AM

9:10 AM 9:55 AM

8:10 AM 8:55 AM

4:10 PM 4:55 PM

Change Agents: How leading proposal teams are increasing their strategic importance and driving enterprise impact

  • Discover how two leading investment management firms have developed high-impact proposal teams amidst rapid growth and transformation 
  • Gain insights into effective strategies for elevating the importance of proposal teams within the organization, securing executive support, and enhancing the employee experience 
  • Learn how these teams are driving growth and strengthening competitive advantage while improving collaboration across the organization 

 

Monica Patterson, Solutions Consultant, Enterprise Accounts,  

Responsive 

  

Kristen Carloni, CFA, Global Head of Business Proposal Team,  

Aladdin by BlackRock 

  

Diana Augustyniak, RFP/RFI Team Lead, Marketing & Client Relations,  

Harris Associates L.P. 

 

11:55 AM 1:10 PM

10:55 AM 12:10 PM

9:55 AM 11:10 AM

8:55 AM 10:10 AM

4:55 PM 6:10 PM

Networking Lunch

1:10 PM 1:55 PM

12:10 PM 12:55 PM

11:10 AM 11:55 AM

10:10 AM 10:55 AM

6:10 PM 6:55 PM

Concierge Service Approach: Customer Service Excellence to Retain Valuable Clients

  • Assess the changing needs and desires of valuable institutional buyers to identify adaptations to your client servicing approach
  • Evaluate new retention strategies to build relationships and preserve a strong portfolio of clients
  • Capitalize on data and technology services to improve relationships and retention efforts

  

Alexandria Jenkins Senior Manager, RFP  

Invesco 

 

Colleen F. Dunne, Head of Americas and EMEA RFP & Global Databases 

Invesco 

1:55 PM 2:40 PM

12:55 PM 1:40 PM

11:55 AM 12:40 PM

10:55 AM 11:40 AM

6:55 PM 7:40 PM

Leveraging Technology and AI for Client Services

  • Explore how technology and AI can streamline routine tasks, improve operational efficiency, and free up resources to focus on more strategic client service initiatives
  • Debate the pros and cons of using generative AI in RFP writing
  • Understand the hurdles for legal and compliance when using AI in the RFP process

 

Moderator:

Laura Levesque, CFA, Director Institutional 

Cerulli Associates 

 

Panelists:

John Trammell, Trustee 

Episcopal Diocese of NY Investment Trust 

 

Jennifer Black, Senior Manager, Business Development

Sands Capital

2:40 PM 3:00 PM

1:40 PM 2:00 PM

12:40 PM 1:00 PM

11:40 AM 12:00 PM

7:40 PM 8:00 PM

Closing Remarks

Daniel Rollins,  

Industry Expert