Agenda | Mastering Client Services and RFPs for Institutional Investors

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The 9th Annual Mastering Client Services and RFPs for Institutional Investors
March 24 – 25, 2025
Harvard Club of New York City, NY

Agenda

Tuesday - March 25, 2025

8:00 AM 4:00 PM

7:00 AM 3:00 PM

6:00 AM 2:00 PM

5:00 AM 1:00 PM

1:00 PM 9:00 PM

Registration Desk Open

Registration Desk Hours: 8:00AM - 4:00PM

8:00 AM 9:00 AM

7:00 AM 8:00 AM

6:00 AM 7:00 AM

5:00 AM 6:00 AM

1:00 PM 2:00 PM

Networking Breakfast

8:00 AM 6:00 PM

7:00 AM 5:00 PM

6:00 AM 4:00 PM

5:00 AM 3:00 PM

1:00 PM 11:00 PM

Exhibit Hall Open

9:00 AM 9:10 AM

8:00 AM 8:10 AM

7:00 AM 7:10 AM

6:00 AM 6:10 AM

2:00 PM 2:10 PM

Day 1 Opening Remarks

9:10 AM 10:10 AM

8:10 AM 9:10 AM

7:10 AM 8:10 AM

6:10 AM 7:10 AM

2:10 PM 3:10 PM

RFPs in an Era of Market Volatility: Aligning with Investor Concerns

  • Learn to address liquidity risks in RFPs for private equity and infrastructure funds
  • Discuss how to incorporate downside risk scenarios into RFP narratives
  • Review strategies to manage expectations around fundraising targets

10:10 AM 11:00 AM

9:10 AM 10:00 AM

8:10 AM 9:00 AM

7:10 AM 8:00 AM

3:10 PM 4:00 PM

Selecting and Onboarding Vendors for RFP Excellence

  • Review criteria for evaluating vendor scalability and alignment with firm objectives
  • Discuss strategies for mitigating vendor-related compliance risks
  • Learn how to integrate vendor solutions into end-to-end RFP workflows

 

Jared Spann, Associate Director, RFP 
Principal Asset Management 

Kristen Carloni, CFA, Head of Aladdin Sales Operations
Aladdin by BlackRock  

Morgan Struebing, Senior Content Editor 
Principal Asset Management 

 

11:00 AM 11:20 AM

10:00 AM 10:20 AM

9:00 AM 9:20 AM

8:00 AM 8:20 AM

4:00 PM 4:20 PM

Networking Break

11:20 AM 12:20 PM

10:20 AM 11:20 AM

9:20 AM 10:20 AM

8:20 AM 9:20 AM

4:20 PM 5:20 PM

Beyond the Finals Deck: Winning Presentations for Institutional Clients

  • Learn methods for tailoring presentations to institutional clients' priorities
  • Outline strategies for aligning final presentations with RFP narratives
  • Review examples of interactive pitch technologies used by top firms

Nancy Vailakis, Principal 
Ancram IRBD 

Keith Eiger, Director 
Alan Biller and Associates 

Lauren Colonna, Managing Partner 
Ovis Creative 

12:20 PM 1:20 PM

11:20 AM 12:20 PM

10:20 AM 11:20 AM

9:20 AM 10:20 AM

5:20 PM 6:20 PM

Networking Lunch

1:20 PM 2:15 PM

12:20 PM 1:15 PM

11:20 AM 12:15 PM

10:20 AM 11:15 AM

6:20 PM 7:15 PM

Navigating Consultant Database Challenges: Unlocking Competitive Insights

  • Outline strategies to keep consultant data aligned with evolving product offerings
  • Discover how top firms utilize database insights in crafting RFP responses
  • Explore data entry protocols to improve consultant database accuracy

 

Danielle Corey, Associate Director 
MFS Investment Management 

Matt Plucienik, Content Strategy & RFP Manager 
Vanguard 

Lauren White, Director of Marketing Databases 
Fidelity Institutional and Asset Management Marketing 

2:15 PM 3:15 PM

1:15 PM 2:15 PM

12:15 PM 1:15 PM

11:15 AM 12:15 PM

7:15 PM 8:15 PM

Elevating Due Diligence Questionnaires (DDQs) for RFP Success

  • Review techniques for streamlining DDQ responses to meet RFP deadlines
  • Discuss how to align DDQs with evolving investor priorities
  • Learn to balance comprehensiveness with clarity in DDQ narratives

 

Elana Margulies-Snyderman, Director

Eisner Advisory Group

 

Bruce Kahn, Senior Portfolio Manager

Shelton Capital Management

3:15 PM 3:35 PM

2:15 PM 2:35 PM

1:15 PM 1:35 PM

12:15 PM 12:35 PM

8:15 PM 8:35 PM

Networking Break

3:35 PM 5:00 PM

2:35 PM 4:00 PM

1:35 PM 3:00 PM

12:35 PM 2:00 PM

8:35 PM 10:00 PM

Leveraging Data for Smarter RFP Decisions

  • Identify when to challenge low-conviction RFPs 
  • Analyze screening metrics to assess opportunities 
  • Discover how to unlock insights with consultant databases 

Zack Bono, VP, Director, Business Services and Support 
Federated Hermes 

Russell Elliott, Head of Asset Management Market Intelligence 
eVestment 

Robert Ankenbauer 
Morgan Stanley 

5:00 PM 6:00 PM

4:00 PM 5:00 PM

3:00 PM 4:00 PM

2:00 PM 3:00 PM

10:00 PM 11:00 PM

Networking Cocktail Reception

Join us for drinks, hors d’oeuvres, and face-to-face networking with peers.

Wednesday - March 26, 2025

8:00 AM 11:00 AM

7:00 AM 10:00 AM

6:00 AM 9:00 AM

5:00 AM 8:00 AM

2:00 PM 4:00 PM

Registration Desk Open

Registration Desk Hours: 8:00AM - 11:00AM

8:00 AM 9:00 AM

7:00 AM 8:00 AM

6:00 AM 7:00 AM

5:00 AM 6:00 AM

1:00 PM 2:00 PM

Networking Breakfast

8:00 AM 1:35 PM

7:00 AM 12:35 PM

6:00 AM 11:35 AM

5:00 AM 10:35 AM

1:00 PM 6:35 PM

Exhibit Hall Open

9:00 AM 9:10 AM

8:00 AM 8:10 AM

7:00 AM 7:10 AM

6:00 AM 6:10 AM

2:00 PM 2:10 PM

Welcome Remarks and Day One Takeaways

9:10 AM 10:00 AM

8:10 AM 9:00 AM

7:10 AM 8:00 AM

6:10 AM 7:00 AM

2:10 PM 3:00 PM

AI in RFP Automation: Cutting Costs Without Sacrificing Compliance

  • Explore NLP tools to accelerate RFP response generation
  • Discuss the limits of AI in interpreting complex investment narratives
  • Learn to build workflows that blend human oversight with AI automation

 

Zahra Foradi, RFP Lead Analyst 
MFS Investment Management 

Jennifer Cannizzaro, VP of Product Marketing 
Responsive 

10:00 AM 11:00 AM

9:00 AM 10:00 AM

8:00 AM 9:00 AM

7:00 AM 8:00 AM

3:00 PM 4:00 PM

Optimizing RFP and Client Services Team Structures for Scalability

  • Examine effective reporting hierarchies for RFP and client services teams
  • Learn to integrate RFP and institutional sales roles for better synergy
  • Discuss strategies for resource allocation during peak proposal cycles

 

Elana Margulies-Snyderman, Director

Eisner Advisory Group

 

Kristen Albie, Vice President, Proposal Services

Fidelity Institutional and Asset Management Marketing

 

Tiffany Rosen, Vice President

Nuveen Investment Management

11:00 AM 11:20 AM

10:00 AM 10:20 AM

9:00 AM 9:20 AM

8:00 AM 8:20 AM

4:00 PM 4:20 PM

Tools & Technology Spotlight

SalesEdge LLC

11:20 AM 12:35 PM

10:20 AM 11:35 AM

9:20 AM 10:35 AM

8:20 AM 9:35 AM

4:20 PM 5:35 PM

Post-RFP Client Onboarding: Building Long-Term Relationships

  • Learn to structure seamless handoffs between RFP and client services teams
  • Discuss strategies for aligning onboarding processes with RFP commitments
  • Discover approaches for reinforcing trust during the onboarding phase

 

Nancy Vailakis, Principal 
Ancram IRBD 

Keith Eiger, Director
Alan Biller and Associates

Lauren Caldwell, Client Relationship Manager
Kennedy Capital Management

Sari Mayer, Director of Marketing and Investor Relations 
Global Credit Advisers 

12:35 PM 1:35 PM

11:35 AM 12:35 PM

10:35 AM 11:35 AM

9:35 AM 10:35 AM

5:35 PM 6:35 PM

Networking Lunch

1:35 PM 2:35 PM

12:35 PM 1:35 PM

11:35 AM 12:35 PM

10:35 AM 11:35 AM

6:35 PM 7:35 PM

Driving Success Through Team Collaboration: Optimizing RFP Processes Across Departments

  • Discover best practices for coordinating efforts across sales, marketing, and product management teams 
  • Learn how to implement efficient workflows for collecting and managing data during the RFP process 
  • Review strategies to navigate compliance challenges effectively while ensuring alignment across teams 

Alexandria Jenkins, Senior Manager, RFP 
Invesco 

2:35 PM 2:40 PM

1:35 PM 1:40 PM

12:35 PM 12:40 PM

11:35 AM 11:40 AM

7:35 PM 7:40 PM

Closing Remarks