Agenda | Mastering Client Services and RFPs for Institutional Investors

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The 10th Annual Mastering Client Services and RFPs for Institutional Investors
March 25-26, 2025
Harvard Club of New York City, NY

Agenda

Tuesday - March 25, 2025

8:00 AM 4:00 PM

7:00 AM 3:00 PM

6:00 AM 2:00 PM

5:00 AM 1:00 PM

1:00 PM 9:00 PM

Registration Desk Open

Registration Desk Hours: 8:00AM - 4:00PM

8:00 AM 9:00 AM

7:00 AM 8:00 AM

6:00 AM 7:00 AM

5:00 AM 6:00 AM

1:00 PM 2:00 PM

Networking Breakfast

8:00 AM 6:00 PM

7:00 AM 5:00 PM

6:00 AM 4:00 PM

5:00 AM 3:00 PM

1:00 PM 11:00 PM

Exhibit Hall Open

9:00 AM 9:10 AM

8:00 AM 8:10 AM

7:00 AM 7:10 AM

6:00 AM 6:10 AM

2:00 PM 2:10 PM

Day 1 Opening Remarks

Alexandria Jenkins, Senior Manager, RFP 
Invesco 

9:10 AM 10:00 AM

8:10 AM 9:00 AM

7:10 AM 8:00 AM

6:10 AM 7:00 AM

2:10 PM 3:00 PM

Driving Success Through Team Collaboration: Optimizing RFP Processes Across Departments

  • Discover best practices for coordinating efforts across sales, marketing, and product management teams 
  • Learn how to implement efficient workflows for collecting and managing data during the RFP process 
  • Review strategies to navigate compliance challenges effectively while ensuring alignment across teams 

Alexandria Jenkins, Senior Manager, RFP 
Invesco 

Michael Clarke, Head of Client Reporting and Performance 
Walter Scott and Partners 

10:00 AM 10:50 AM

9:00 AM 9:50 AM

8:00 AM 8:50 AM

7:00 AM 7:50 AM

3:00 PM 3:50 PM

Selecting and Onboarding Vendors for RFP Excellence

  • Review criteria for evaluating vendor scalability and alignment with firm objectives
  • Discuss strategies for mitigating vendor-related compliance risks
  • Learn how to integrate vendor solutions into end-to-end RFP workflows

 

Jared Spann, Associate Director, RFP 
Principal Asset Management 

Kristen Carloni, Head of Aladdin Sales Operations
Aladdin by BlackRock  

Morgan Struebing, Senior Content Editor 
Principal Asset Management 

 

10:50 AM 11:10 AM

9:50 AM 10:10 AM

8:50 AM 9:10 AM

7:50 AM 8:10 AM

3:50 PM 4:10 PM

Networking Break

11:10 AM 12:00 PM

10:10 AM 11:00 AM

9:10 AM 10:00 AM

8:10 AM 9:00 AM

4:10 PM 5:00 PM

Beyond the Finals Deck: Winning Presentations for Institutional Clients

  • Learn methods for tailoring presentations to institutional clients' priorities
  • Outline strategies for aligning final presentations with RFP narratives
  • Review examples of interactive pitch technologies used by top firms

Nancy Vailakis, Principal 
Ancram IRBD 

Keith Eiger, Director 
Alan Biller and Associates 

Lauren Colonna, Managing Partner 
Ovis Creative 

Kristin Steele, Founder 
Launchpad Creative 

12:00 PM 1:00 PM

11:00 AM 12:00 PM

10:00 AM 11:00 AM

9:00 AM 10:00 AM

5:00 PM 6:00 PM

Networking Lunch

1:00 PM 1:50 PM

12:00 PM 12:50 PM

11:00 AM 11:50 AM

10:00 AM 10:50 AM

6:00 PM 6:50 PM

Navigating Consultant Database Challenges: Unlocking Competitive Insights

  • Outline strategies to keep consultant data aligned with evolving product offerings
  • Discover how top firms utilize database insights in crafting RFP responses
  • Hear how to partner with your sales teams to use databases for prospecting. 

Danielle Corey, Associate Director 
MFS Investment Management 

Matt Plucienik, Content Strategy & RFP Manager 
Vanguard 

Lauren White, Director of Marketing Databases 
Fidelity Institutional and Asset Management Marketing 

1:50 PM 2:40 PM

12:50 PM 1:40 PM

11:50 AM 12:40 PM

10:50 AM 11:40 AM

6:50 PM 7:40 PM

Modernizing RFP Processes: Innovation, Compliance, and Executive Alignment

  • Understand how to transition from legacy RFP processes to AI-driven approaches that improve efficiency and outcomes 
  • Outline a roadmap for building a strong business case for AI adoption that aligns with compliance requirements 
  • Discover techniques to win C-suite and compliance buy-in by demonstrating AI's value and scalability in business operations 

Krishna Rangarajan, Founder 
BigPi 

Dylan Lane, Vice President, IR Infrastructure and Due Diligence 
AEW Capital Management 

Elaine Flynn, Lead Manager 
Equitable 

2:40 PM 3:00 PM

1:40 PM 2:00 PM

12:40 PM 1:00 PM

11:40 AM 12:00 PM

7:40 PM 8:00 PM

Networking Break

3:00 PM 4:00 PM

2:00 PM 3:00 PM

1:00 PM 2:00 PM

12:00 PM 1:00 PM

8:00 PM 9:00 PM

Leveraging Data for Smarter RFP Decisions

  • Focus proposals on client-specific goals to understand bidding reasons, money management and alignment with their portfolio strategy 
  • Evaluate metrics to understand competition, spot opportunities, and assess consultant database effectiveness 
  • Use data to identify and decline RFPs with low win potential when resources are tight 

Zack Bono, VP, Director, Business Services and Support 
Federated Hermes 

Russell Elliott, Head of Asset Management Market Intelligence 
eVestment 

Wendy Chan, Vice President 
Morgan Stanley 

 

4:00 PM 4:50 PM

3:00 PM 3:50 PM

2:00 PM 2:50 PM

1:00 PM 1:50 PM

9:00 PM 9:50 PM

Smarter RFPs: How AI is Reshaping Financial Services

  • Discuss insights on emerging trends and technologies shaping the financial services industry 
  • Explore how financial services firms are using AI when fundraising 
  • Learn how AI can be used for DDQs and Pitchbooks 

Kym Harrington, CEO 
SalesEdge LLC 

Maki Hattori, Managing Director, Head of Investor Relations, Marketing 
Wafra 

Stephanie Cadena, Senior Investor Relations Associate 
Shenkman Capital Management 

Rachel Brown, Director, Global Database and Content Management 
Manulife Investment Management 

 

4:50 PM 5:00 PM

3:50 PM 4:00 PM

2:50 PM 3:00 PM

1:50 PM 2:00 PM

9:50 PM 10:00 PM

Day 1 Closing Remarks

Alexandria Jenkins, Senior Manager, RFP 
Invesco 

5:00 PM 6:00 PM

4:00 PM 5:00 PM

3:00 PM 4:00 PM

2:00 PM 3:00 PM

10:00 PM 11:00 PM

Networking Cocktail Reception

Join us for drinks, hors d’oeuvres, and face-to-face networking with peers.

Wednesday - March 26, 2025

8:00 AM 11:00 AM

7:00 AM 10:00 AM

6:00 AM 9:00 AM

5:00 AM 8:00 AM

2:00 PM 4:00 PM

Registration Desk Open

Registration Desk Hours: 8:00AM - 11:00AM

8:00 AM 9:00 AM

7:00 AM 8:00 AM

6:00 AM 7:00 AM

5:00 AM 6:00 AM

1:00 PM 2:00 PM

Networking Breakfast

8:00 AM 1:35 PM

7:00 AM 12:35 PM

6:00 AM 11:35 AM

5:00 AM 10:35 AM

1:00 PM 6:35 PM

Exhibit Hall Open

9:00 AM 9:10 AM

8:00 AM 8:10 AM

7:00 AM 7:10 AM

6:00 AM 6:10 AM

2:00 PM 2:10 PM

Welcome Remarks and Day One Takeaways

Erich Wolters, Vice President of Enterprise Sales 
Loopio 

9:10 AM 10:00 AM

8:10 AM 9:00 AM

7:10 AM 8:00 AM

6:10 AM 7:00 AM

2:10 PM 3:00 PM

AI in RFP Automation: Cutting Costs Without Sacrificing Compliance

  • Explore NLP tools to accelerate RFP response generation
  • Discuss the limits of AI in interpreting complex investment narratives
  • Learn to build workflows that blend human oversight with AI automation

 

Zahra Foradi, RFP Lead Analyst 
MFS Investment Management 

Jennifer Cannizzaro, VP of Product Marketing 
Responsive 

Sydney Blackett, RFP Content Strategy Manager 
Invesco 

10:00 AM 11:00 AM

9:00 AM 10:00 AM

8:00 AM 9:00 AM

7:00 AM 8:00 AM

3:00 PM 4:00 PM

Optimizing RFP and Client Services Team Structures for Scalability

  • Examine effective reporting hierarchies for RFP and client services teams
  • Learn to integrate RFP and institutional sales roles for better synergy
  • Discuss strategies for resource allocation during peak proposal cycles

 

Elana Margulies-Snyderman, Director
Eisner Advisory Group

Kristen Albie, Vice President, Proposal Services
Fidelity Institutional and Asset Management Marketing

Michael Clarke, Head of Client Reporting and Performance 
Walter Scott and Partners 

 

 

11:00 AM 11:20 AM

10:00 AM 10:20 AM

9:00 AM 9:20 AM

8:00 AM 8:20 AM

4:00 PM 4:20 PM

Tools & Technology Spotlight

SalesEdge LLC

11:20 AM 12:35 PM

10:20 AM 11:35 AM

9:20 AM 10:35 AM

8:20 AM 9:35 AM

4:20 PM 5:35 PM

Post-RFP Client Onboarding: Building Long-Term Relationships

  • Learn to structure seamless handoffs between RFP and client services teams
  • Discuss strategies for aligning onboarding processes with RFP commitments
  • Discover approaches for reinforcing trust during the onboarding phase

 

Nancy Vailakis, Principal 
Ancram IRBD 

Keith Eiger, Director
Alan Biller and Associates

Lauren Caldwell, Client Relationship Manager
Kennedy Capital Management

Sari Mayer, Director of Marketing and Investor Relations 
Global Credit Advisers 

12:35 PM 1:35 PM

11:35 AM 12:35 PM

10:35 AM 11:35 AM

9:35 AM 10:35 AM

5:35 PM 6:35 PM

Networking Lunch

1:35 PM 2:35 PM

12:35 PM 1:35 PM

11:35 AM 12:35 PM

10:35 AM 11:35 AM

6:35 PM 7:35 PM

Elevating Due Diligence Questionnaires (DDQs) for RFP Success

  • Review techniques for streamlining DDQ responses to meet RFP deadlines 
  • Discuss how to align DDQs with evolving investor priorities 
  • Learn to balance comprehensiveness with clarity in DDQ narratives 

Elana Margulies-Snyderman, Director 
Eisner Advisory Group 

Bruce Kahn, Senior Portfolio Manager 
Shelton Capital Management 

2:35 PM 3:05 PM

1:35 PM 2:05 PM

12:35 PM 1:05 PM

11:35 AM 12:05 PM

7:35 PM 8:05 PM

Roundtable Discussion: Rethinking Resilience – Stress Management Strategies for RFP Teams

  • Define burnout and how to prevent it in yourself and your teams 
  • Learn how to foster a team culture that encourages open conversations about workload and stress 
  • Discuss strategies for gathering continuous employee feedback to implement the best wellness initiatives for your company 

Georgia Homsany, Founder & CEO 
Daily Dose Wellness 

3:05 PM 3:15 PM

2:05 PM 2:15 PM

1:05 PM 1:15 PM

12:05 PM 12:15 PM

8:05 PM 8:15 PM

Closing Remarks

Erich Wolters, Vice President of Enterprise Sales 
Loopio